1) Scope
This Policy applies to our website, early access forms, beta programs, and features that help you find nearby routes, identify vehicles by type/color, receive arrival estimates, and optionally log your trip when boarding.
2) Data we collect
Information you provide
- Email (for news, updates, and beta invitations)
- Name
- Colony/zone where you live (helps suggest nearby routes)
- Beta interest (if you want to participate in testing)
- How you found us (referral source)
- Preferences (e.g., nearby routes, real-time tracking, prices and schedules)
- Trip log (if you tap "Boarded", we log that event)
Automatically collected information
- Device data and logs (IP, browser, OS, crash logs, diagnostics)
- Usage data (pages, clicks, features used, timestamps)
- Approximate location from IP; precise location only if you grant permission
- Cookies and similar for essential features, analytics, and (if enabled) marketing
You may choose not to provide certain data, but some features may not work properly.
3) How we use your information
- Provide and improve core features (route discovery, vehicle identification, estimated arrival times)
- Operate optional trip logging to improve data accuracy
- Send news, product updates, and beta invitations (you can unsubscribe at any time)
- Perform analytics to understand usage and improve performance and security
- Detect, prevent, and address security issues or abuse
- Comply with legal obligations
4) Legal bases (EEA/UK)
- Contract/Service – to provide requested features
- Consent – for marketing emails, precise location, analytics/marketing cookies
- Legitimate interests – to improve and protect our services
- Legal obligation – when we must retain or share data with authorities
6) Data retention
- Account and contact data: retained while the account is active and for a reasonable period afterward
- Trip logs and telemetry: retained in identifiable form for a limited time, then aggregated or anonymized
- Logs and diagnostics: typically 13 months (unless longer retention is required for security or legal reasons)
8) Your rights
Depending on where you live, you may have the right to access, correct, delete, or download your data; object to or restrict processing; and withdraw your consent (e.g., marketing emails or cookies) at any time. You can unsubscribe from emails via the link in each message. You can also contact us to exercise your rights or file a complaint with your local authority.
9) Children's privacy
Our services are not directed at children under 16 (or the age required by local law). If you believe a child has provided personal data, contact us to delete that information.
10) Security
We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure.
11) International data transfers
If data is transferred to other countries, we use appropriate safeguards (e.g., Standard Contractual Clauses) as required by law.
12) Changes to this policy
We may update this Policy periodically. We will change the "Effective from" date above and, where appropriate, provide additional notice.
13) Contact us
Data controller: Pasajero App
Email: privacy@pasajero.app
© 2026 Pasajero. All rights reserved.